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Archive for the ‘Business Stories’ Category

Virtual Receptionists: The Human Factor

June 25th, 2012 by Front Office Staff

Call Centers Add the Live Personal Touch Hi there!  We often talk about the ‘personal touch’ or the ‘human factor’ in business. It means that most people would prefer to discuss their business and have their questions answered by an actual person, rather than a recording. A Recording Never Makes My Day Have you ever […]

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First Impressions Matter “You never get a second chance to make a good First Impression.” It’s an old, hackneyed expression, and it got that way because it’s stood the test of time. That has been advice handed down from father to son since just about the time they discovered women. Perhaps even earlier. And what […]

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Empowered Teams are Key to Fantastic Customer Service

May 4th, 2012 by Front Office Staff

Empowered Teams An empowered employee has the authority and responsibility to make decisions across a broad range of situations. They don’t need to seek approval or instructions from a manager. With empowered teams, each teammate has a voice in group decisions and the team is organized around a leader, instead of reporting to a manager. […]

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Tough Times? Use A Call Center to Save

January 20th, 2012 by Front Office Staff

These are challenging times for all of us. The building industry has been hit especially hard with the housing bubble and the ensuing crises. We have had several building companies contact us regarding providing them call center answering services.  Since we offer professional services at a rate that is competitive with the increasing costs of […]

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Marketing Campaign Calls A Breeze

January 13th, 2012 by Front Office Staff

Maybe you’ve noticed the occasional Groupon or Living Social coupon marketing campaign that pops up in your email or on Facebook? Our answering service has several clients that use this type of social media advertising to bring in more customers from the local and surrounding areas. When a client launches a coupon marketing campaign we notice a […]

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Every attorney feels, rightfully so, that their time is valuable. What about the time your staff spends contributing to various cases? To maintain a high level of efficiency among your legal staff, consider hiring Front Office Staff-Reno. Outsource the important but tedious task of answering phone calls. We can also obtain new client information if […]

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If you’re a municipality looking to reduce your budget or increase your customer services without adding to your labor cost, why don’t you do what other small cities in the Nevada area are doing? Use Front Office Staff-Reno’s answering service and enjoy the benefits of our professional receptionists. Loretta and I have launched a service […]

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Purchase a $100 raffle ticket and win one of six cash prizes totaling $10,000 (RENO, Nev.) – Salute and Support is the theme for the Veterans Guest House fall fundraising effort, running through Saturday, Dec. 10. With the purchase of a $100 raffle ticket, donors get a chance to win either a $7,500 grand prize […]

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Maybe you’ve noticed the occasional Groupon or Social Living coupon that pops up in your email. Front Office Staff-Reno’s answering service has many companies that use this type of social media advertising. When a client launches a coupon campaign we notice an increase in their call volume. This prompted me to call my clients to […]

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There are a number of benefits for attorneys who use an answering service such as Front Office Staff-Reno. After all, attorneys receive calls at all times of the day and night, usually from clients with immediate needs. It is unrealistic to think that one person can answer every call, and the last thing you want […]

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