Front Office Staff-Reno

Answering Services

Front Office Staff

Front Office Staff-Reno

VS

Call Centers

Call Centers

Front Office Staff

Front Office Staff-Reno

Building the Best Relationships

We ensure client expectations are understood with in-person meetings because we believe in establishing trust and strong relationships.We are a call center service in Reno, NV but expect constant communication with our clients no matter where they are located in the U.S. or Canada.

Building the Best Relationships

We ensure client expectations are understood with in-person meetings because we believe in establishing trust and strong relationships. We are a call center service in Reno, NV but expect constant communication with our clients no matter where they are located in the U.S. or Canada.

Training Done Right

Every virtual receptionist is trained for several months with hands-on supervision to ensure consistent satisfaction with friendly and knowledgeable service. The phone answering services are molded to fit client industry needs with a variety of price packages to fit your business’ budget. Callers are never rushed and always taken care of with friendly service.

Call it Simple and Easy

Our virtual call center service Reno receptionists locate and transfer callers to the client’s team member whether they are in or out of the office. Front Office tracks caller data and logs how they heard of our client, where the call was transferred, and what type of messaging was done. Incoming callers can be handled through text, email, or voicemail if busy. Our staff handles all basic business information for you including office hours, fax numbers, directions, etc.

Call Centers

Call Centers

No Connection

There is no relationship building with call center customers or follow-ups during the answering services to ensure the customer is pleased. Call Centers charge by the minute. Most plans start at 100 minutes for $249.00

Impersonal Service

Average talk time for basic caller name, number, company name and the transfer call amount to 1 minute and 35 seconds. If you exceed the original package they will bump you up to the next plan. Beware of the $99 Special, which can end up costing more than $250.

Cookie Cutter Calls

Call centers have a tendency to answer your business line with the wrong company name. Operators can sound unprofessional, rushed, and unfamiliar with your company. Call centers provide cookie cutter customer service camouflaged as “Customized Service.”

Training Done Right

Every virtual receptionist from our call center service in Reno is trained for several months with hands-on supervision to ensure consistent satisfaction with friendly and knowledgeable service. The phone answering services are molded to fit client industry needs with a variety of price packages to fit your business’ budget. Callers are never rushed and always taken care of with friendly service.

Impersonal Service

Average talk time for basic caller name, number, company name and the transfer call amount to 1 minute and 35 seconds. If you exceed the original package they will bump you up to the next plan. Beware of the $99 Special, which can end up costing more than $250.

Call it Simple and Easy

Our virtual receptionists locate and transfer callers to the client’s team member whether they are in or out of the office. Front Office tracks caller data and logs how they heard of our client, where the call was transferred, and what type of messaging was done. Incoming callers can be handled through text, email, or voicemail if busy. Our staff handles all basic business information for you including office hours, fax numbers, directions, etc.

Cookie Cutter Calls

Call centers have a tendency to answer your business line with the wrong company name. Operators can sound unprofessional, rushed, and unfamiliar with your company. Call centers provide cookie cutter customer service camouflaged as “Customized Service.”

Phone Answering Services

 

Front Office Staff-Reno is a family owned company that prides itself on being the best by differentiating its Reno call center service from the rest. With customized and personal detail, Front Office Staff-Reno takes care of your callers. We provide exceptional care with a drive to deliver comfortable conversations, to represent your company in the best light possible. Learn more about the Front Office Staff-Reno answering services.

frontoffice staff

Personalized Virtual Receptionist Services with Nationwide & Extended Hour Coverage

Imagine being able to have 100% confidence in your receptionists to handle all of your business needs with the highest professionalism and courteous customer service. At Front Office Staff-Reno, our team of thoroughly trained virtual receptionists at our call center service in Reno care as much about your business as you do.

front office staff reno

Professional Answering Services for Small-to-Medium Sized Businesses

Front Office Staff-Reno increases your business’s profile with a professional, reliable and friendly phone answering service that functions as a full-time, on-site staff at a fraction of the cost! Our receptionists will polish your company’s image, please your clients and guarantee the best first impression possible.

For a Free Consultation & Tailored Phone Answering Service Estimate

CLICK or CALL

What type of business are You in?

As a call center service in Reno, we specialize in working with these types of industries. We understand their individual business models and can easily learn and adopt yours.

Law Attorney

Attorney or Law Firm

Real Estate

General Contractors & Trade Workers

Law Attorney

Insurance Agencies

Marketing

Marketing Agency

FIND OUT MORE

Take a minute to learn more about all our customizable Reno call center service and industries

OUR PERSONAL TOUCH


One of the founders meets with every client to ensure we meet and understand each client’s expectations and develop a service based on their industry and business needs.

We track caller data to and log how they heard of our client, where the call was transferred, and what type of messaging was done.

Incoming callers can be handled through text, email, or voicemail if busy.

Our staff handles all basic business information for you including office hours, fax numbers, directions etc.

  • Conference Call Capabilities
  • Customized Greetings
  • Complete & Accurate Message Taking
  • Voice Mail Integration
  • Automated Message Delivery
  • Overflow & Busy Service Capabilities
  • Scheduling & Appointment Setting
  • Event Registration
  • Phone Order Processing
  • Phone Surveys
  • Data Collection
  • Extended Hours
  • Help Desk Service
  • US & Canada

Jim Proctor, Owner

Because too few of us get the recognition that is deserved, I thought I would pass along the consensus of comments I receive regarding your services. One of my longtime friends recently said that of all the receptionists I’ve had over the years, the one that just took their call was the most professional and pleasant that I’ve had in a long time. Today, I left my office for lunch, and the person I had lunch with also said how professional all of you are. When I came back and checked my voicemail one client, along with their message, left yet another compliment for Front Office Staff-Reno saying, whoever answered the telephone was delightful and very thorough. I’m not even soliciting comments and they keep coming in! As I’ve spent entirely too much on flowers lately, these compliments will just have to be my gift to you and all your staff. Keep up the good work!

WHAT ARE PEOPLE SAYING