Reno, NV Call Center Service

For a fraction of the cost of an in-house virtual receptionist, we provide the polish of a Fortune 500 Company.


Front Office Staff-Reno is a virtual receptionist and call answering service that stands apart from the rest. By utilizing the latest technology, our Reno call center service offers each client a highly professional, individualized answering service for numerous business models.

As a family owned and operated business we are committed to excellence, holding ourselves accountable to deliver the best call answering service possible, which therein contributes to the success of your business. Our staff is friendly, professional and a sure to be well-versed in your business profile, so that we can accommodate your receptionist needs.

Industries and Services

Our call answering service allows you to never miss a call again, even if you’re out of the office or unavailable. Instead, your clients or prospective customers will reach a live person on the line to help take down their information and pass the message along to you.

We have sophisticated systems to ensure that your calls are taken in the custom way that you want and with the utmost professionalism! Learn more about the service we provide in our phone answering services.

Our Reno call center service team can assist with any industry, and we’ll work to learn your business model. We do specialize in:

  • Law firms and Attorneys
  • General Contractors & Trade Workers
  • Insurance Agencies
  • Web Design and Marketing Agencies

Read more about the industries we can help.

  • Law Attorney
  • Real Estate
  • Law Attorney
  • Marketing

Your clients will swear we’re sitting in your Front Office!

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rena zatica

Rena Zatica – VP of Sales & Marketing

After 20 years of sales experience with Raley’s Super Stores and Frito-Lay, Rena left the corporate world to pursue her own passions. A people-person with a mind for business and a love of cooking, she opened a restaurant in Sacramento, CA with her mother as her assistant and father as delivery man.

The experience of owning and operating a new restaurant helped Rena hone her skills in marketing, sales and customer service. The business was extremely successful, but family illness necessitated its sale and Rena’s move to Reno.

Rena’s entrepreneurial spirit propelled her to invest her knowledge, time and passion into building Front Office Staff-Reno, a call answering service company, with the help of her sister. It is Rena’s hope to inspire future generations to dream big and pursue business or personal dreams in the face of any adversity.

loretta bonilla

Loretta Bonilla – VP of Operations

A native Nevadan, Loretta relocated to Sacramento, CA and, after graduating from college, accepted a position in the Raley’s Coop Advertising Department for Fine Foods. Loretta’s 13 year career in the corporate world gave her an understanding of the business models for small to mid-sized companies and the hard work they require to succeed.

After pausing her career to raise a family and a successful time spent working with at-risk youths in the development of Collings West Sacramento Teen Center, Loretta decided to join her extended family in Reno, Nevada.

Combining this work experience with her sister’s, the dream of developing a successful family-owned company came to fruition in 2008 when Front Office Staff-Reno opened for business. With a work history full of meaningful leadership roles that span corporate advertising and sales to non-profit advocacy groups, Loretta has developed a keen sense of work ethics that are the foundation of this call center service in Reno.

terra trujillo

Tera Trujillo – Office Manager

As the Office Manager of Front Office Staff – Reno’s Virtual Receptionist Service it is my responsibility to train our receptionists. I push myself to be resourceful in finding solutions to problems, learning new technology and not taking no for an answer, in order to provide the necessary training for each receptionist on our team. I believe it is my duty to build on the success of Front Office Staff-Reno by continuing to provide the excellent customer service Loretta and Rena have provided their clients over the years. I have a commitment to our clients and our receptionists to work until my training job is complete by the standards of perfection our Reno call center service delivers on a daily basis to each of their clients.

Before Front Office Staff –Reno, I worked in wonderful positions although they were just a job. I yearned to be a part of something greater, a meaningful career. In September of 2017, my career started when I came to Front Office Staff-Reno; I love being a part of the this Reno call center service. I’m honored to train our receptionists who help small business owners create a Fortune 500 polished image, I couldn’t ask for a better way to be a part of the business community.