“I can’t begin to express how important the Front Office Staff is to our Success. We spend most of our time focused on our clients and can’t answer the phone when it rings. We hate missing calls, but there are two kinds of calls that we especially hate to miss – a customer with a problem or a prospect. I know the FOS team is on it and will reach out to every member of the team until they find someone who can take the call or they will make sure we know that we missed an important call and need to get back to it as soon as possible.
Just as importantly, they screen my calls so I don’t have to waste time I don’t have to deal with robocalls or sales calls that have nothing to do with our business.
We have been a dedicated Front Office Staff Clients for 12 years or more and don’t know what we would do without them.”
-Liz Heiman, Chief Strategy Officer & Sales Leadership Coach
Alice Heiman, LLC
Owners of Mr. Gutter
Front Office Staff has been a critical part in our ability to offer quality work to customers. Knowing they are in good hands on the phone while we are providing them with great service off the phone puts us at ease. We have tried other companies in the past and none can compare. Thank you Front Office Staff!!!!
Mr. Gutter LLC
Brian S. Ligon Allstate Insurance Agency – Ligon Insurance and Financial Services, LLC
I have been working with Front Office Staff-Reno for a few years now and they are an integral part of my team. With basketball’s March Madness upon us, they are the equivalent to our 6th Player off the bench. They are the additional employee we need to provide the level of service our customers expect. At our office, we tend to get our phone calls in clusters, and it’s a relief to know that if someone in my office cannot answer, they will be taken care of immediately by the team at Front Office Staff-Reno. The staff at Front Office Staff-Reno can direct our customers to the right place. If there is an immediate need and they need to file a claim, the Front Office Staff team can get them immediate claims service. In addition, when we have our weekly team meetings in our office, we know we can meet uninterrupted because the Front Office Staff-Reno team will be there answer any calls that come in. Adding Front Office Staff-Reno’s virtual Receptionist Service to our team, has been invaluable. Loretta and Rena are also wonderful to work with. I highly recommend Front Office Staff-Reno’s virtual Receptionist Service.
Heather A Ijames – Law Office of Heather A Ijames Attorney
If you’re not a receptionist for a living, then you shouldn’t be answering phones for your business. I didn’t realize this until I had wasted time, money, and worry on trying to answer my own phones. I was eager and hopeful to start my own law practice, but because of the particular type of law I practice and being a solo practitioner, I realized it would be a financial mistake to hire someone just to answer the few calls I get a week. That left me answering my own calls and hearing the surprised “Oh…” from potential clients when I did my own answering.
Generally, potential clients seemed confused when I answered my own phone, which I often interpreted as them wondering whether I was a good enough attorney for their matter. Letting calls go to voicemail wasn’t the solution; it was another problem. This is when I discovered Front Office Staff-Reno-Reno’s Virtual Receptionist Service and decided to utilize them. I was grateful and hooked after the first month. I knew I’d never be without them again. They not only provide professionalism to your business without the steep price of hiring your own receptionist but the tailored-made manner they service your account will make you actually feel they only work for you.
I get all my messages the way I want them in email form, with direct links to the client’s number so I can easily call back on my cell phone. When I know I won’t be in for the day, I send out a simple email to Front Office Staff-Reno’s Virtual Receptionist Service and they let people know I’m out and forward me all the messages. It’s so incredibly tailored and professional; it’s a no brainer to use them. And finally, since our businesses are only as strong as the people our clients first meet, I’m happy to report that my business continues to grow with Front Office Staff-Reno’s Virtual Receptionist Service as my receptionist.
As a business, every missed call is a missed opportunity. In the five years that we’ve worked with Front Office Staff—Reno, we have grown our business substantially because no call goes unanswered. Their knowledgeable staff takes the time to get to know your business so that they can represent you professionally to potential clients. Need to change employee contact info or let them know whom to contact when you are out of the office? Just give them a call and they will make the update the same day. For less than the cost of a full-time employee to answer your phones, Front Office Staff becomes a part of your team.
Jim Kenny – Catalytic PURE AIR
At Catalytic PURE AIR, we have been using Front Office Staff for over two years and have received excellent service. Their staff is great and their service helps our business grow with their very cost effective pricing and programs. Front Office Staff comes highly recommended!
Just had another amazing experience with Front Office Staff. I had an unusual request that normally would have cost me time and effort that I did not have in the moment. I called up Loretta and she (again) went the extra mile. I have been using FOS for over 2 years and I am so grateful I have them on my team. Shandel Group is able to be high functioning b/c of them. THANK YOU!
Frank Havlik – M&S Heating and Air
“We have used “Front Office Staff” for the last 6 months as our phone answering service. They are far more than a “call center”. By providing us with a needed live voice for incoming calls, we have seen a significant increase in sales and appointments. The transfer of calls is so seamless that most clients are unaware that we are not all sitting in the same office.”
Alice Heiman, Owner
What can I say; I couldn’t operate my business as efficiently without Front Office Staff-Reno. Their service allows the utmost flexibility, because no matter where we are Front Office Staff seamlessly routes our calls so we don’t miss an appointment. Our clients think a receptionist is sitting in our office! Using their service has allowed my company to grow—we can focus on what we do best and Front Office Staff makes sure our clients can reach us whenever they need us.
If I had to pay for a fulltime receptionist I would not have had the money available to put back into my business. Because I utilize Front Office Staff, I had the money I needed to build a new website this year. I highly recommend Front Office Staff-Reno, your business will benefit.
Jim Proctor, Owner
Because too few of us get the recognition that is deserved, I thought I would pass along the consensus of comments I receive regarding your services. One of my longtime friends recently said that of all the receptionists I’ve had over the years, the one that just took their call was the most professional and pleasant that I’ve had in a long time. Today, I left my office for lunch, and the person I had lunch with also said how professional all of you are. When I came back and checked my voicemail one client, along with their message, left yet another compliment for Front Office Staff-Reno saying, whoever answered the telephone was delightful and very thorough. I’m not even soliciting comments and they keep coming in! As I’ve spent entirely too much on flowers lately, these compliments will just have to be my gift to you and all your staff. Keep up the good work!
Terry Shepro, Owner
I have had the pleasure of Front Office Staff-Reno handle my incoming phone calls for about 6 years now. I’m constantly amazed how many favorable comments I receive from my clients about the service. Most callers believe they are talking to a receptionist in my front office, and are therefore very willing to leave all their callback information. This wouldn’t happen if their call was answered by an answering machine or voicemail. I highly recommend Front Office Staff-Reno for your business.
Bryan E. Jamison, CIC
“I am an Allstate Insurance Agency in Georgetown, Texas, and I have been using the services of Front Office Staff-Reno since 2010. They have become an important, integral part of my business by providing professional representatives to assist us with answering our phones and always making sure that every one of our customers is answered by a live, caring person to assist them with getting their call to the right place. Their service has allowed us to focus our attention and financial resources to better serve our customers without worrying as much about having to answer every incoming call to our small business. The savings of not having to pay for a full-time person to answer our phones has allowed us to spend more on marketing and increase our new business. Great investment!
We have been working with Front Office Staff-Reno, for over 4 years. We tried several options for our receptionist services prior to using FOS. Even with the complexity of our company and the need to filter calls, FOS has been great. They provide the caller with a very positive experience to get them to the best person as quickly as possible. FOS has been extremely patient and helpful with every step as we experimented with the best call flow for different circumstances. Their staff is very well spoken, extremely friendly and assists in every way possible. We appreciate them being the face of our company!
Phil & Paul’s Plumbing Je L. Lodi, CA
My business has used Front Office Staff now for the past couple of years. I have recommended them before and will continue to recommend them. This is not your normal call center. This company will work with your needs and come up with a customized solution that fits your business as they do for mine.
Deven Peterson, Owner/Contractor – Nevada Outdoors
As a small landscape and maintenance company, we spend most of our time in the field away from the office. After hearing about Front Office Staff, we knew we found a solution. Since we started using Front Office Staff two years ago, our call volume has risen and the percentage of jobs we have landed has significantly increased. Thank you Loretta and Front Office Staff-Reno.
Dennis and Judy Krause – Sun West Building Services
Sun West signed up with Front Office Staff-Reno a couple of years ago. It was the best decision we could have made. The bottom line is…It is more reasonable to use Front Office Staff-Reno than it is to pay for a receptionist who may be impolite or quit and leave us stranded.
Max Ker, Owner – VIP Roofing
The truth is, Front Office Staff-Reno helps us do our job better, with more focus and efficiency…The other part I love is that in a crisis our clients don’t just get my voicemail. We have a team figuring out how to solve the problem. Gotta love them.
Lyn Beggs PLLC – Law offices of Lyn Beggs
I have been using FOS now for several months and could not be happier with the service I am provided. As a solo attorney it is difficult to balance administrative tasks and answering phones while seeing clients. FOS gives me the comfort of knowing that even when I’m not available; my business is being represented wonderfully when someone calls. I have had several clients comment on the courtesy and professionalism of my “assistant”. I was initially impressed with the time and consideration they gave me when setting up services for my small business and the great people at FOS have continued to surpass my expectations. My only regret is not starting to use their services sooner! I look forward to being a client of FOS for a long time to come.
Patricia Halstead, Esq. – Halstead Law Offices
Front Office Staff- Reno allows me to significantly save on what I would otherwise expend in staffing costs for my solo law practice while still providing me with the benefit of great receptionists who are engaging, professional, and friendly. Front Office Staff-Reno maintains a proficient team who deliver a great first impression and I’ve received numerous compliments on the services Front Office Staff-Reno provides.
Jeff Larsen – Phil & Paul’s Plumbing, Inc.
My business has used Front Office Staff now for the past couple of years. I have recommended them before and will continue to recommend them. This is not your normal call center. This company will work with your needs and come up with a customized solution that fit’s your business like they do for mine.