Front Office Staff Reno
VS
Call Centers
Front Office Staff Reno
Building the Best Relationships
We ensure client expectations are understood with in-person meetings because we believe in establishing trust and strong relationships. Although our call answering service is based in Reno, NV, we still expect constant communication with our clients no matter where they are located in the U.S. or Canada.
Building the Best Relationships
We ensure client expectations are understood with in-person meetings because we believe in establishing trust and strong relationships. Although our call answering service is based in Reno, NV, we still expect constant communication with our clients no matter where they are located in the U.S. or Canada
Training Done Right
Every virtual receptionist at our call answering service is trained for several months with hands-on supervision to ensure we can provide consistent satisfaction with our friendly and knowledgeable staff. The phone answering services are molded to fit client industry needs with a variety of price packages that will fit your business’ budget. Callers are never rushed and always taken care of with our friendly call answering service.
Call It Simple and Easy
The receptionists at our virtual call center in Reno locate and transfer callers to the client’s team member whether they are in or out of the office. Front Office Staff tracks caller data and logs how they heard of our client, where the call was transferred, and what type of messaging was done. Incoming callers can be handled through text, email, or voicemail if busy. Our call answering service staff handles all basic business information for you including office hours, fax numbers, directions, etc.
Call Centers
No Connection
When it comes to traditional call centers, there is no relationship building or follow-ups with customers to ensure the customer is pleased. Call centers are call answering services that focus on charging by the minute. Most plans start at 100 minutes for $249.00.
Impersonal Service
Average talk time for basic caller name, number, company name and the transfer call amount to 1 minute and 35 seconds. If you exceed the original package, most call answering services will bump you up to the next plan. Beware of the $99 Special, which can end up costing more than $250.
Cookie Cutter Calls
Call centers have a tendency to answer your business line with the wrong company name. Operators from these call answering services can sound unprofessional, rushed, and unfamiliar with your company. Call centers provide cookie cutter customer service camouflaged as “customized service.”
Training Done Right
Every virtual receptionist at our call answering service is trained for several months with hands-on supervision to ensure we can provide consistent satisfaction with our friendly and knowledgeable staff. The phone answering services are molded to fit client industry needs with a variety of price packages that will fit your business’ budget. Callers are never rushed and always taken care of with our friendly call answering service.
Impersonal Service
Average talk time for basic caller name, number, company name and the transfer call amount to 1 minute and 35 seconds. If you exceed the original package, most call answering services will bump you up to the next plan. Beware of the $99 special, which can end up costing more than $250.
Call It Simple and Easy
The receptionists at our virtual call center in Reno locate and transfer callers to the client’s team member whether they are in or out of the office. Front Office Staff tracks caller data and logs how they heard of our client, where the call was transferred, and what type of messaging was done. Incoming callers can be handled through text, email, or voicemail if busy. Our call answering service staff handles all basic business information for you including office hours, fax numbers, directions, etc.
Cookie Cutter Calls
Call centers have a tendency to answer your business line with the wrong company name. Operators from these call answering services can sound unprofessional, rushed, and unfamiliar with your company. Call centers provide cookie cutter customer service camouflaged as “customized service.”
Exciting Expansion: 24/7 Virtual Receptionist Services!
Front Office Staff Reno is thrilled to announce a significant expansion of our services. Based on valuable feedback from our dedicated community and the growing needs of businesses, we are moving to a round-the-clock operation. That’s right – our virtual receptionist services will now be available 24/7, ensuring that your business never misses an important call or opportunity, no matter the time zone or hour. Learn more about Front Office Staff’s 24/7 Virtual Receptionist service.
Phone Answering Services
Front Office Staff is a family owned company that prides itself on being the best by differentiating its Reno call center service from the rest. With customized and personal detail, you can trust our call answering service to take care of your callers. We provide exceptional care with a drive to deliver comfortable conversations to represent your company in the best light possible. Learn more about Front Office Staff’s small business answering service in Reno.
Personalized Virtual Receptionist Services with Nationwide & Extended Hour Coverage
Imagine being able to have 100% confidence in your receptionists to handle all of your business needs with the highest professionalism and courteous customer service. At Front Office Staff in Reno, the team at our call answering service consists of thoroughly trained virtual receptionists that care as much about your business as you do.
Professional Answering Services for Small-to-Medium Sized Businesses
Front Office Staff – Reno increases your business’s profile with a professional, reliable, and friendly phone answering service that functions as a full-time, on-site staff at a fraction of the cost! We are a call answering service with receptionists that will polish your company’s image, please your clients, and guarantee the best first impression possible.
For a Free Consultation & Tailored Call Answering Service Estimate
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What type of business are YOU in?
As a call center service in Reno, we specialize in working with these types of industries. We understand their individual business models and can easily learn and adopt yours.
FIND OUT MORE
Take a minute to learn more about all our customizable Reno call center service and industries
OUR PERSONAL TOUCH
We track caller data to and log how they heard of our client, where the call was transferred, and what type of messaging was done.
Incoming callers can be handled through text, email, or voicemail if busy.
Our staff handles all basic business information for you including office hours, fax numbers, directions etc.
- Conference Call Capabilities
- Customized Greetings
- Complete & Accurate Message Taking
- Voice Mail Integration
- Automated Message Delivery
- Overflow & Busy Service Capabilities
- Scheduling & Appointment Setting
- Event Registration
- Phone Order Processing
- Phone Surveys
- Data Collection
- Extended Hours
- Help Desk Service
- US & Canada
Macauley Law Group, P.C.
Credibility and stability are the hallmarks of any successful small business. For Macauley Law Group, as an estate planning and bankruptcy law firm, our clients need to be sure that we can always be reached and that we will assist them in their time of need.
Front Office Staff-Reno’s Virtual Receptionist Service reinforces those qualities of Macauley Law Group each and every time that they answer the phone. Our clients always talk with a live person when they call during business hours, and every voicemail gets emailed directly to us immediately so that we can follow up with them 24/7. If there are any questions or problems that are mentioned during a client call, Front Office Staff-Reno’s Virtual Receptionist Service leaves us a message so that we can address it when we return the call. And, remarkably, during the many years of using Front Office Staff-Reno’s Virtual Receptionist Service, we never had any issue with their service and have only received glowing reports from our clients who have spoken with them.
Truly, during the COVID-19 crisis, we are very thankful that Front Office Staff-Reno remained the Firm’s answering service. Our office is part of an executive office suite, and there was a time when we considered having the Firm just use their reception to answer our calls and cut a little expense. But now we are so glad that we declined to take that course. During the crisis, our executive suite cut their reception services to three hours a day, allowing the rest of the incoming calls that they answer to just go to voicemail and assuming that most businesses are just closed anyway. However, as a law firm, our business is still going strong during the pandemic, because courts are still operating and work has to be done. Consequently, we are extremely grateful that Front Office Staff-Reno has continued to operate and to answer our clients’ calls with the same efficiency as always. Our clients know that, even during these difficult times, Macauley Law Group is there for them with the continued and reliable assistance of Front Office Staff-Reno’s Virtual Receptionist Service.
Macauley Law Group, P.C.
