Should your loan officers and processors be answering phones or would you prefer them to stay focused on originating and closing loans?

It’s not uncommon for an organization to miss calls simply because loan officers and processors are busy assisting other clients in the office or on another line. With all the responsibilities that brokers and lenders have to manage in their day-to-day job, it can be difficult to also dedicate time to answering the phones. However, incoming calls are crucial to the business, and missing even one call can result in a missed lead or business opportunity.

An answering service for mortgage lenders can save your branch the trouble of struggling with completing daily tasks while seeing that your clients receive the best customer service possible. Front Office Staff – Reno gives your team the chance to assist clients and borrowers in many ways from performing loan research to finding the best interest rates. A professional answering service allows you to efficiently answer phone calls, perform follow-ups with customers, and schedule appointments all without being in your office.


Advantages of Hiring an Answering Service for Mortgage Lenders

Along with providing dedicated call answering services tailored to meet all your mortgage company’s needs, there are several other advantages of an answering service for mortgage lenders.

We will help you maximize your closing rate by answering every potential new lead’s call. Our answering service for mortgage lenders provides quality support from staff that has the necessary training to handle lead generation and lead nurturing.

By delivering timely, courteous, and effective answering services, your clients will experience the best customer service possible. With rollover forwarding and direct-call forwarding, you also choose how your calls are answered ensuring that each client’s needs are being met.

Save your branch money each month by hiring our team for a fraction of the cost you pay to retain one full-time employee. A full-time receptionist can cost your business between $30,000 and $36,000 each year. Our mortgage lenders answering service can save your company up to $3,000 a month for full coverage of your phones.

Our service allows your team to deliver great customer service by freeing up your loan officers and processors to:

  • Provide clients with helpful information that can affect their interest rate
  • Work with borrowers to find the right monthly mortgage payment that fits their budget
  • Research for borrowers to find a program that’s just right for them such as USDA, JUMBO, or REVERSE
  • Help first-time homebuyers navigate through the process of buying a new home from start to finish
  • Assist borrowers with refinancing options to take advantage of historically low interest rates, potentially saving them thousands of dollars w
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  • Affordable, Competitive Pricing
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  • Highly Trained Professionals
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  • The Best First Impressions

See How Front Office Staff – Reno Can Maximize Your Loan Officers’ Productivity

Front Office Staff-Reno is a family-owned company that prides itself on differentiating its phone answering service from all the rest. Not only are our services developed and customized for you, but we also create a personal detailed profile for your mortgage lending branch to deliver the best service possible. For $250-$500 a month, FOS Reno will provide your mortgage company with a support team of trained, friendly, professional receptionists who are knowledgeable of mortgage lenders. Our mission is to deliver a comfortable conversation with your home-buyers all while representing your mortgage lenders in the best light possible

Comments By Current Mortgage Team Members:

Mike Richardson, Bay Equity Branch Manager

I use Front Office Staff – Reno for all my inbound calls. With my high call volume, their service has proven invaluable to me and my ability to stay on top of all my calls. I love that if I am tied up or can’t take the call, they email me a summary so l can see what I missed and can be better prepared when I call them back. I’ve recommended them to anyone that will listen and I’ll continue to do so. Thanks for all you do for my business and me!

Mike Richardson • Branch Manager • Reno, NV

Jared L. Peterson, Bay Equity Regional Vice President

Front Office Staff – Reno was able to streamline our way of doing business in our operation. Call it the perfect storm of 2020, but with Front Office Staff, we have been able to change the way we function and have gained great efficiencies. We don’t worry about covering a phone system in our GJ office anymore and our smaller offices in Gunnison and Montrose now have a dedicated team to take the burden of answering the inbound calls off of them. This is all professionally handled by the team at FOS. Quick and responsive to ever-changing needs with many calls to handle and redirect, the team at FOS has really impressed us with how they have handled our inbound callers.

Jared L. Peterson • Regional Vice President • Grand Junction, CO