Although telephones are intended to provide patients with a helpful means of communication with your staff, that doesn’t always occur. Your patients often get lost in the overwhelming amount of calls coming into your office. For example, patients can get a busy signal, an answering machine, or worse…their call goes unanswered. Patients may sit on hold for long periods of time, and when they finally reach your office the receptionist may be hurried or flustered. This ultimately leaves your patients upset and with the impression their questions have not been properly solved, resulting in frustration for everyone involved.
Reduce your patient’s frustration of….
Getting a busy signal
Having to leave a message on an answering machine
Calls not being returned
Getting placed on hold for long periods of time
Feeling as if they are inconveniencing your staff
Telephone communications problems are just as important today as they were 10 or 20 years ago, especially with these tough economic times we are currently experiencing. As the owner of your practice you may be facing high turnover rates with receptionists in your office. Using Front Office Staff-Reno’s call center will result in better phone service to your patients and lessen the pressures on your receptionist. You can resolve these costly issues by calling Front Office Staff-Reno’s call center today. Save your practice up to $3000.00 per month!
Have a great day!