You only get one chance to make a great first impression. Effective phone answering skills are essential to creating a positive first impression that sets the tone for the rest of the customer’s interaction with your organization. The phone skills and techniques that our team of receptionists mastered are paramount to your organization’s image and its bottom line. Without a proper phone training program in place, chances are your customer’s telephone experience will fall short.Making your client’s call the best possible first impression is the main reason Front Office Staff-Reno goes to great length in our training process.

Your customers deserve top-notch telephone customer service. Anything less and you are missing out on a golden opportunity to develop long term, loyal relationships with clients and potential customers. This is why Front Office Staff-Reno has contracted with a professional trainer and coach to develop our receptionists. Our coach takes all the time needed to develop the skills required to project the professional image Front Office Staff-Reno is committed to provide our clients.

The question is how can your company provide quality customer service—in today’s economy? While many small businesses have been compelled to downsize in order to reduce expenses, downsizing should not affect the quality of operations. Trained receptionists at Front Office Staff-Reno’s answering service can receive calls, address the caller’s concerns, take complete messages, and then transfer them to you or your voicemail as instructed by you. This allows you to leave your office for meetings, sales calls, or networking events. All this permits you to continue growing your business, while saving up to $3000.00 per month in labor expenses. Front Office Staff-Reno’s call center is ready to help you downsize today!

We save companies up to $3000.00 per month!!

Have a great Day,

Rena Zatica