HIPAA Compliant Virtual Receptionist for Medical Clients

We have expanded availability to Medical Clinics!

Front Office Staff-Reno’s Virtual Answering Service is fully HIPAA compliant! Our staff, equipment, and procedures properly align with the guidelines set forth by HIPAA making it easy to work with our virtual Answering services. Being HIPAA compliant allows us to provide dental and medical answering services to business nationwide and gives us the ability to work with other medical providers and vendors.

Medical, dental, surgery, optometry, therapy offices, and more are held to high standards of privacy and security in regards to private health information (PHI). Ensuring that sensitive information is protected typically isn’t top of mind for most medical professionals actively assisting patients, but that doesn’t mean it isn’t critical to their practice. Remaining HIPAA compliant is a major concern in any office where PHI is shared, stored, or gathered.


Benefits of Working With a HIPAA Compliant Virtual Receptionist

HIPAA compliance is essential in the healthcare industry, so it’s crucial to know if your answering service company is HIPAA compliant like Front Office Staff-Reno’s Virtual Receptionist Service. Front Office Staff-Reno’s Virtual Receptionist Service offers several benefits for healthcare offices when you decide to work with us. These include:

  • Improved response times
  • Increased office productivity and efficiency
  • Heightened reputation for being secure and
    trustworthy with PHI
  • Increased customer/patient satisfaction
  • Easily and safely transmit patient data
  • Better accountability among agents

As a family owned and operated business, we are committed to excellence. We hold ourselves accountable for delivering the best virtual receptionist service available, which therein contributes to the success of your business. Our staff is friendly, professional and HIPAA compliant, so we can be well versed in your business profile and accommodate your virtual receptionist needs.

HIPAA Compliant Virtual Receptionist Qualities

HIPAA has specific restrictions and rules for all companies and organizations to follow if they collect or handle private or personal health information. Being a HIPAA compliant virtual receptionist requires that each team member be trained and certified in HIPAA regulations and procedures. These guidelines are based on two main categories which include privacy and security. Predominantly, HIPAA specifies the proper methods for obtaining and recording PHI alongside your ability to share that information with other providers or vendors. All employees working in a HIPAA-compliant facility must be familiar with the proper strategies for handling and transferring private health information. Likewise, our HIPAA compliant virtual receptionists are implementing the following changes to give you peace of mind:

  • Data encryption
  • Password protection
  • Secure date storage


Hiring a HIPAA-compliant virtual receptionist can help your office stay well within the realm of compliance for the benefit of your patients as well as your practice. Front Office Staff-Reno gives your in-office receptionists the opportunity to attend to patients’ needs promptly and with their full attention, improving your overall patient satisfaction.

We have state-of-the-art phone technology and software which allows us to answer your clinic’s calls promptly, greet your patients friendly and professionally, transfer callers, take accurate messages, and send them off to your team in real-time. If you’re struggling to hire a receptionist, take advantage of our limited-time offer for FREE unlimited calls for the first month of service with Front Office Staff-Reno.