More Testimonials

Root-O-Matic started small in 2006, but has grown steadily thanks to determination, hard work, and wonderful customers supplying word-of-mouth advertising. As a two-man operation, my partner, Jonny Schenk, and I juggle all the tasks that come with running a growing business. Over time this has become more difficult—especially answering the phones. A call could find us in a variety of situations, in tight quarters or knee-deep in the good stuff. Of course, that’s usually when a pushy salesman is looking to sell a time-share in Nebraska. And the calls we missed…well, I’m sure we’ve lost customers that way.

Finally, we decided to hire on another “employee,” Front Office Staff-Reno. As our virtual receptionist, Front Office Staff-Reno has proven to be one of the best investments we ever made. They answer every call, weeding out the calls we don’t want and making sure the important calls—our clients—get through. Now we aren’t stressing about calls and our clients are receiving better service. Answering the phone when I know it is a customer is now a whole lot easier thanks to Front Office Staff-Reno!

— John Gonda, Owner
Root-O-Matic
Phone: 775-786-9581
Website: www.root-o-matic.com

I’ve utilized Front Office Staff-Reno for about two years. It was a no-brainer. I didn’t have to hire someone and deal with the whole human resources factor. Of course, the best would be a full-time, dedicated receptionist, but who has the money for that? For a lot less, my business has a personal element. Customers aren’t dealing with a machine and, God forbid, pressing 1. Front Office Staff-Reno is just good for customer relations. Sometimes I can’t get to a call—I’m on a ladder or under a sink; the fact that Front Office Staff-Reno is always there answering my calls takes the pressure off. No missed calls equal no missed opportunities.

Last year I added their scheduling feature. I wish I had done that sooner. Think about it—someone calls in to make an appointment for an estimate. Now it doesn’t matter if I’m available to talk or not. They can schedule with a receptionist then and there—not hang up and call the next guy on the list! My Front Office Staff-Reno receptionist even calls the day before the appointment to confirm. That confirmation reminds people I’m coming, and if needed, they can reschedule or cancel. That confirmation call saves me time and money. Before Front Office Staff-Reno started helping me with my scheduling I can’t tell you how many times I drove out to do an estimate and no one was home. I consider signing on with Front Office Staff-Reno one of the top business decisions I’ve made.

— Rick Grabianowski, Owner
U-B-Fixed
Phone: 775-323-3373
Website: www.ubfixed.com

I have had the pleasure of Front Office Staff-Reno handle my incoming phone calls for about six months. I’m constantly amazed how many favorable comments I receive from my clients about the service. Most callers believe they are talking to a receptionist in my front office, and are therefore very willing to leave all their callback information. This wouldn’t happen if their call was answered by an answering machine or voicemail. I highly recommend Front Office Staff-Reno for your business.

— Terry Shepro, Owner
Shepro Insurance Services
Phone: 775-284-2934
Website:

Front Office Staff-Reno has a special place in my heart—they’re the best as far as I’m concerned. I’ve utilized their services for about a year and have been so impressed by Front Office Staff-Reno’s commitment to go the extra mile and give my clients the TLC they need. My clients know they are cared for. As for me, utilizing Front Office Staff-Reno has helped eliminate stress. Just the security of knowing my phones will be answered and my clients will have a professional contact—whether I’m there or not—frees me up to put my whole heart into whatever project I’m focusing on.

— Valerie Cardenas
Strategic Essentials
Phone: 775-826-8282
Website: www.strategicessentials.com

Front Office Staff-Reno has been a lifesaver for us! We can’t speak highly enough about the professional and efficient way our calls are answered and routed, not to mention the affordability of the service.

By handling our incoming calls, Front Office Staff-Reno has given us valuable time we can use to focus on our clients’ projects and growing our business. Because a real person greets our current and potential clients, instead of an answering machine, we have more credibility and also have the appearance of being a larger company than we are.

We love Front Office Staff-Reno!

— Jenna O’Neil,
Integris Marketing, LLC
Phone: 775-322-3663
Website: www.integrismarketing.com

Sun West signed up with Front Office Staff-Reno a couple of years ago. It was the best decision we could have made. We frequently are out of the office, meeting with clients. Front Office Staff-Reno simply takes our customer calls and tracks us down on our cell phones. Front Office Staff-Reno’s receptionists are professional and friendly. Our clients think we have an in-house receptionist! The bottom line is also good. It is more reasonable to use Front Office Staff-Reno than it is to pay for a receptionist who may be impolite or quit and leave us stranded.

A lot of our business acquaintances employ Front Office Staff-Reno. When we lose someone’s business card all we have to do is call and they connect us to that person!

— Dennis and Judy Krause
Sun West Building Services
Phone: 775-746-7440

As a small landscape and maintenance company, we spend most of our time in the field away from the office. Since Nevada Outdoors opened its doors in 1979, we relied on an answering machine to connect with our valued customers. We were so dependent on that little answering machine we gave her a name, asking our callers to please leave a message with “Rachel.” With an established business and existing customers, Rachel worked out fine, but as a second-generation owner facing frightening economic outlook with a growing family, a change was needed.

We needed a marketing strategy to get new business in the door—and, to make the most out of our marketing strategy, we needed to make a good first impression. Was Rachel up to the task? Probably not. With three rowdy youngsters at our home office, my wife answering the phone wasn’t a good idea either. After hearing about Front Office Staff, we knew we found a solution. Now our calls are answered promptly by a real person who is able to connect the important callers directly to me via my cell phone and send the less urgent calls to my voicemail, which I can retrieve at a more convenient time. Since we started using Front Office Staff two years ago, our call volume has risen and the percentage of jobs we have landed has significantly increased. By creating a positive first impression, sometimes I feel that we have sold the job before we even meet the client. We appear larger and more professional than ever before, and it works. Thank you Loretta and Front Office Staff-Reno.

— Deven Peterson, Owner/Contractor
Nevada Outdoors
Phone: 775-826-3004
Website: www.nevadaoutdoorsllc.com

What can I say; I couldn’t operate my business as efficiently without Front Office Staff-Reno. Their service allows the utmost flexibility, because no matter where we are Front Office Staff seamlessly routes our calls so we don’t miss an appointment. Our clients think a receptionist is sitting in our office! Using their service has allowed my company to grow—we can focus on what we do best and Front Office Staff makes sure our clients can reach us whenever they need us.

If I had to pay for a fulltime receptionist I would not have had the money available to put back into my business. Because I utilize Front Office Staff, I had the money I needed to build a new website this year. I highly recommend Front Office Staff-Reno, your business will benefit.

— Alice Heiman. Owner
Alice Heiman, LLC
Phone: 775-852-5020
Website: www.aliceheiman.com

In May of 2010, our secretary of six years gave her notice, leaving us to answer the company phones by transferring them to our cell phones. Performing work tasks and answer phones became increasingly difficult. Then, in September, a friend told me about Front Office Staff-Reno. He used their services and soon we signed up with them, too. It has been a good partnership ever since. My customers think we have a full-time secretary and like that they can talk to a technician right away or leave a voicemail. Front Office Staff also transfers all our after-hours calls to our on-call technician, according to the schedule we provide each month. A number of my customers have commented how they really like the service. I am very happy with Front Office Staff’s professionalism and service. It’s a big plus for us at C&C Refrigeration. Also, the savings from not having a full-time office person really helps. I highly recommend Front Office Staff.

—Ron Campbell Owner
C&C Refrigeration
Website: www.candcrefrigeration.com

We are AlphaDog IT, a Virtual IT Company for small- to medium-sized business here in the Reno area. We are still small (fewer the 5 people), so everyone in the company wears more than one hat. Front Office Staff-Reno has stepped up to fill a couple of those hats for us, and they do it very well I might add.

Front Office Staff-Reno acts as a virtual receptionist for our company. They make sure the important calls get through and that the marketing calls go to voicemail. Whether we are in the office or on a cell phone, they have the capability to forward the calls to us. I have even had a couple of clients ask me when we hired our new receptionist. We have never used an answering service…because they all sound like an answering service. Front Office Staff-Reno sounds like an in-house receptionist. Front Office Staff-Reno ROCKS!!!

— Lonny Warner, Owner
AlphaDog IT
Phone: 775-323-2348
Website: www.alphadog-it.com

In today’s economy, where costs are climbing and quality is slipping, business owners don’t often encounter a truly great “bang for the buck” business solution. Front Office Staff-Reno turned out to be just such a solution for my business. Their service eliminates the costly investment of hiring, training and maintaining a receptionist. Front Office Staff-Reno’s receptionists are courteous, professional, and have pleasant phone voices. The price is great too! I praise Front Office Staff-Reno for their professionalism and high-quality service.

— Ely Sorkin, Owner
AV Respiratory Service, Inc.
Phone: 818-344-3434
Website: www.modernoxygen.com

Front Office Staff-Reno has been an absolute blessing to me, my office and part-time staff. As a self-employed Real Estate Broker, I have been able to reduce my salary staff while continuing to provide first-class service to my clients and new customers. Front Office Staff’s service has proven to be a complete and real asset to my business and frees me up to handle my clients with care and professionalism. Calls are answered professionally, without delay and are forwarded properly as requested. Their service allows me to leave the office unattended when I am showing property, confident no call will go unanswered and I will receive a message on my cell phone as well as a follow-up message on my email. I highly recommend Front Office Staff-Reno and encourage you to incorporate their service into your business today.

— Terry Laymance, Owner
All About Tahoe Realty
Phones: 775-588-6031
Website: www.findtahoehomes.com