Do Your Customer’s “First Impressions” Matter to your Business Call Center?

“You never get a second chance to make a good First Impression.” It’s an old, hackneyed expression, and it got that way because it’s stood the test of time. That has been advice handed down from father to son since just about the time they discovered women. Perhaps even earlier. And what has always been true for basic human interactions, is also true today for your modern business.  Who you choose to be your Small Business Answering Service can make all the difference in the world.

Getting it right the first time

An Impression is about far more than just looks. Impressions are about the feelings of trust and warmth people communicate to one another below the surface. Impressions win bids, close deals and establish lasting professional & personal relationships. The impression you make on your client, the very first time they make contact with your business, can either set the stage for years of mutually beneficial business transactions, or send them directly into the arms of your competitors.

Today, particularly here in Reno, your website and advertising campaigns are geared towards making your phone ring. Certainly, many products like books and toys can by purchased with a simple click, but services and intellectual offerings like legal representation, small business consulting and anything with a price tag greater than the amount of cash you have in your wallet, require personal contact between you and your client.

Your Clients & Customers want reliability & professional service

Discerning buyers want to FEEL comfortable with the people they’re doing business with, and that brings us back to First Impressions. All of our receptionists at Front Office Staff Reno are highly trained professionals. Whether you are a Realtor, Attorney, or service professional on the road all day, you can count on us to put your clients first, every time they call. We are never too busy to give your clients our personal attention.

The Professionals at Front Office Staff make the all the difference

We haven’t just had a stressful time dealing with late shippers, cut-rate suppliers or inept contractors. We have not just lost a sale, nor are we halfway through a cheeseburger when we pick up your phone. We are ready to make YOU look like the Professional Organization you truly are, whenever we take your next incoming call.

Have a Great Day!

Rena Zatica

775-353-6600

May 1, 2012

Are You a Solo Entrepreneur?

A solo entrepreneur’s time is even more precious and limited than other business owners for one reason – there is only one of you! How you manage and allocate your time will directly determine the outcome of business projects you handle, and ultimately whether or not you become a successful business person or a depressing statistic of a failed start up. Don’t waste your time on the constant interruption of the phone ringing.

Many menial tasks such as answering phones, tracking messages, and overseeing other minor company functions can steal away time you could be using more wisely – to bring in more customers perhaps, or cement a vision for your company, dazzle investors for your start up, or strategize how to get from here to where you want to be, or a million other things you know you have waiting for you. So what should you do? You still need someone to answer the phone, right? Right!

There is an easy solution!

Hire a virtual receptionist service such as Front Office Staff Reno. We provide an easy, efficient way to get started achieving your company goals and maximizing your productive moments rather than getting bogged down and tackling miscellaneous tasks of the day. As an Entrepreneur, you need to stay focused on your business; we will focus on your customer and making them happy, returning customers for years to come.  All of our receptionists are highly trained professionals who we count on to put your clients first every time they call.

To get started with Front Office Staff-Reno, call today and I’ll be happy to customize our services to create a solution that best fits the needs of your business so you can focus on the important things – like running your business!

Have a Great Day!

Rena Zatica

775-353-6600

01/27/12

These are challenging times for all of us.

The building industry has been hit especially hard with the housing bubble and the ensuing crises. We have had several building companies contact us regarding providing them call center answering services.  Since we offer professional services at a rate that is competitive with the increasing costs of hiring your own employees, we have found that our call centers can save your company money that could keep you running and your doors open in this tough economy.

Is Your Company in Trouble?

If your company is finding it difficult to afford your current call center, we have a solution that can help you stay in business without reducing customer service, and can continue to provide your current and prospective customers with the level of professionalism that you and your company need to be successful, while you save.

How Can You Keep Expenses Down?

Maybe you would like to utilize your staff more productively in your office? Rather than hiring someone new (and the costs and risks that go along with that), why don’t you do what other savvy businesses are doing in these tough economic times?  To learn more about us and how our call center services can help your company save:

Sign up with Front Office Staff- Reno’s Call Center Services and save up to $3500 per month! You will not only have more money to keep your business afloat, you will also be able to continue to provide your customers with the highest level of professionalism every time they contact you.  This can boost your customer loyalty as well as bring in new customers by impressing them during that crucial first touch.

Contact me at 775-353-6600.

BONUS: Tell me that you read this blog and I will give you your first two weeks free!

Have a great day!

01/20/12

Maybe you’ve noticed the occasional Groupon or Living Social coupon marketing campaign that pops up in your email or on Facebook? Our answering service has several clients that use this type of social media advertising to bring in more customers from the local and surrounding areas. When a client launches a coupon marketing campaign we notice a marked increase in their call volume during the campaign. This trend prompted me to call some of my clients to see just how profitable the social media coupon campaigns really are and whether or not the client sees results in dollars or just in calls.

To my surprise, all of the clients I called said these social media campaigns were very beneficial, and that they planned on running more of these kinds of campaigns in the near future. Although the actual coupon discounts were an expense, they found the coupons created recurring customers. Many of our clients were glad they had Front Office Staff-Reno’s answering service to handle all the extra incoming calls. Aren’t we all looking for these types of marketing ideas that bring in the customers?

It is important to set up your infrastructure for these kinds of volume increases whenever you start a marketing campaign. The first question you should ask yourself is, “Do I have someone to answer the phone calls that will be generated by my advertising?” If your answer is no, then do what other business owners are doing; call Front Office Staff-Reno to help support your business during your next big social marketing campaign. After all, you don’t want your calls going unanswered, missed, or to voice mail.  Convert those callers to customers with our professionally trained receptionists.

Call us today and find out how we can help you during your next campaign!

Have a Great Day!

Rena Zatica

01/13/12

Our live receptionist service was developed as an alternative to what is commonly known as a call center or an answering service. As the owners, we realized the need for a service that would create a unique receptionist service for small to medium-size businesses.

Our business culture has been developed to ensure you, our client, are represented with the most professional image while still being cost-effective. You may ask yourself how our live receptionist services are different than an answering service, the answer is simple. Making a first impression is critical for every company. Many businesses are often judged by that first phone call. The phone skills and techniques our team of receptionists master is paramount to your company’s image and bottom line.

Without a proper phone training program in place chances are your customer’s telephone experience will fall short. This is why we have contracted with a professional trainer and coach to develop our receptionists. Front Office Staff-Reno’s receptionists are committed to providing your company with a polished professional image and a great first impression.

We have a hands on approach in assuring our live receptionists have a tranquil work environment, updated training sessions, and the most current technology available. We listen to our receptionist’s ideas which will ultimately lead to improved customer service. We are big believers in empowering our team with the tools that will make a successful experience for you and your clients. You will often hear us say our product is our team of live receptionists and at the end of the day they are the key to our success.

If you’re interested in saving up to $3,500.00 per month while maintaining a professional image, I encourage you to contact me, Rena,  at 775-353-6600. Start the New Year out in a positive direction by scaling back on the overhead in your company and a revolving door of receptionists.

Have a great New Year!

Rena Zatica

01/06/12

Reno Virtual Office Service a Solution for local, Solo Entrepreneurs

A solo entrepreneur’s time is so precious it can determine the outcome of projects she or he handles. Tasks such as answering phones, tracking messages, and overseeing the whole company’s functions can steal away precious time. There is an easy solution; hire a virtual receptionist service such as Front Office Staff Reno. This is an efficient way for local, solo entrepreneurs to achieve success without losing precious moments tackling miscellaneous tasks of the day.

Give our virtual receptionist service a try, call today!

Rena Zatica

Posted 12/30/11 

Offset Downsizing with the Front Office Staff Reno Answering Service

While many small businesses have been compelled to downsize in order to reduce expenses it should not affect the quality of operations. We have trained receptionists who can receive calls, address the caller’s concerns, take complete messages, and then transfer them to you or your voicemail as instructed by you. This allows you to leave your office for meetings, sales calls, or networking events. All this permits you to continue growing your business, while saving up to $3000.00 per month in labor expenses.

Our answering service is ready to help you downsize today!

Rena Zatica

Posted 12/23/11

We Can Help!

Competition has become more cutthroat due to the economic recession. Small businesses have been hit hardest by the recession and cannot afford to miss out on potential customer calls. The biggest barrier between small businesses and the realization of ambitious plans is a restriction of cash flow. Outsourcing may be a way to increase cash flow. When outsourcing to a call center, such as Front Office Staff Reno, small businesses are able to offer their customers the same services as large businesses at affordable costs.

For all your answering service needs, outsource to Front Office Staff Reno call center today!

Rena Zatica

Posted 12/17/11

Solo Entrepreneurs Benefit From Answering Services

The rise of answering services and call centers has changed the course of many industries. Front Office Staff-Reno offers answering service features which allow entrepreneurs to provide better interaction with their clients. Other than the well-mannered greetings, a virtual receptionist can do many specific job functions from a remote area.

Front Office Staff-Reno provides the highest level of customer service without the cost of a receptionist. For a fraction of the cost of a new employee, our Virtual Front Office will polish your professional image, please your clients, and give you peace of mind that no important calls are missed. Call Front Office Staff-Reno today for a free consultation and never make a client wait to get in touch with you again.

Rena Zatica

Posted 12/10/11

Holiday Fund Raiser for Reno Ronald McDonald Scholarships

Sponsored By:

Front Office Staff-Reno Call Center, Receptionist Service
Crimson HairArt Studio
Design Lab LLC
GuiDenby, Architect
Digiprint

One-Stop Christmas Shopping

Wine – Food – Raffles

Entrance Fee: $5.00 per ticket

Ticket Pre-sales at: Front Office Staff-Reno Call Center & Crimson HairArt Studio

Date: December 3, 2011

Time: 2-6pm

855 So. Center street Reno, Nevada 89501

Join Loretta and Rena for an afternoon of fun while contributing to a great cause. All proceeds will go to the Ronald McDonald Scholarship Program. If you’re interested in purchasing tickets or making a donation contact Rena at Front Office Staff-Reno 353-6600

For more information about the Ronald McDonald Scholarship Foundation click here.

Have a Happy Holiday!

Rena Zatica

Posted 12/2/11