Do Your Customer’s “First Impressions” Matter to your Business Call Center?
“You never get a second chance to make a good First Impression.” It’s an old, hackneyed expression, and it got that way because it’s stood the test of time. That has been advice handed down from father to son since just about the time they discovered women. Perhaps even earlier. And what has always been true for basic human interactions, is also true today for your modern business. Who you choose to be your Small Business Answering Service can make all the difference in the world.
Getting it right the first time
An Impression is about far more than just looks. Impressions are about the feelings of trust and warmth people communicate to one another below the surface. Impressions win bids, close deals and establish lasting professional & personal relationships. The impression you make on your client, the very first time they make contact with your business, can either set the stage for years of mutually beneficial business transactions, or send them directly into the arms of your competitors.
Today, particularly here in Reno, your website and advertising campaigns are geared towards making your phone ring. Certainly, many products like books and toys can by purchased with a simple click, but services and intellectual offerings like legal representation, small business consulting and anything with a price tag greater than the amount of cash you have in your wallet, require personal contact between you and your client.
Your Clients & Customers want reliability & professional service
Discerning buyers want to FEEL comfortable with the people they’re doing business with, and that brings us back to First Impressions. All of our receptionists at Front Office Staff Reno are highly trained professionals. Whether you are a Realtor, Attorney, or service professional on the road all day, you can count on us to put your clients first, every time they call. We are never too busy to give your clients our personal attention.
The Professionals at Front Office Staff make the all the difference
We haven’t just had a stressful time dealing with late shippers, cut-rate suppliers or inept contractors. We have not just lost a sale, nor are we halfway through a cheeseburger when we pick up your phone. We are ready to make YOU look like the Professional Organization you truly are, whenever we take your next incoming call.
Have a Great Day!
Rena Zatica
775-353-6600
May 1, 2012
Are You a Solo Entrepreneur?
A solo entrepreneur’s time is even more precious and limited than other business owners for one reason – there is only one of you! How you manage and allocate your time will directly determine the outcome of business projects you handle, and ultimately whether or not you become a successful business person or a depressing statistic of a failed start up. Don’t waste your time on the constant interruption of the phone ringing.
Many menial tasks such as answering phones, tracking messages, and overseeing other minor company functions can steal away time you could be using more wisely – to bring in more customers perhaps, or cement a vision for your company, dazzle investors for your start up, or strategize how to get from here to where you want to be, or a million other things you know you have waiting for you. So what should you do? You still need someone to answer the phone, right? Right!
There is an easy solution!
Hire a virtual receptionist service such as Front Office Staff Reno. We provide an easy, efficient way to get started achieving your company goals and maximizing your productive moments rather than getting bogged down and tackling miscellaneous tasks of the day. As an Entrepreneur, you need to stay focused on your business; we will focus on your customer and making them happy, returning customers for years to come. All of our receptionists are highly trained professionals who we count on to put your clients first every time they call.
To get started with Front Office Staff-Reno, call today and I’ll be happy to customize our services to create a solution that best fits the needs of your business so you can focus on the important things – like running your business!
Have a Great Day!
Rena Zatica
775-353-6600
01/27/12
Tagged as:
answering service,
entrepreneur support
These are challenging times for all of us.
The building industry has been hit especially hard with the housing bubble and the ensuing crises. We have had several building companies contact us regarding providing them call center answering services. Since we offer professional services at a rate that is competitive with the increasing costs of hiring your own employees, we have found that our call centers can save your company money that could keep you running and your doors open in this tough economy.
Is Your Company in Trouble?
If your company is finding it difficult to afford your current call center, we have a solution that can help you stay in business without reducing customer service, and can continue to provide your current and prospective customers with the level of professionalism that you and your company need to be successful, while you save.
How Can You Keep Expenses Down?
Maybe you would like to utilize your staff more productively in your office? Rather than hiring someone new (and the costs and risks that go along with that), why don’t you do what other savvy businesses are doing in these tough economic times? To learn more about us and how our call center services can help your company save:
Sign up with Front Office Staff- Reno’s Call Center Services and save up to $3500 per month! You will not only have more money to keep your business afloat, you will also be able to continue to provide your customers with the highest level of professionalism every time they contact you. This can boost your customer loyalty as well as bring in new customers by impressing them during that crucial first touch.
Contact me at 775-353-6600.
BONUS: Tell me that you read this blog and I will give you your first two weeks free!
Have a great day!
01/20/12
Tagged as:
call center,
outsourcing
Maybe you’ve noticed the occasional Groupon or Living Social coupon marketing campaign that pops up in your email or on Facebook? Our answering service has several clients that use this type of social media advertising to bring in more customers from the local and surrounding areas. When a client launches a coupon marketing campaign we notice a marked increase in their call volume during the campaign. This trend prompted me to call some of my clients to see just how profitable the social media coupon campaigns really are and whether or not the client sees results in dollars or just in calls.
To my surprise, all of the clients I called said these social media campaigns were very beneficial, and that they planned on running more of these kinds of campaigns in the near future. Although the actual coupon discounts were an expense, they found the coupons created recurring customers. Many of our clients were glad they had Front Office Staff-Reno’s answering service to handle all the extra incoming calls. Aren’t we all looking for these types of marketing ideas that bring in the customers?
It is important to set up your infrastructure for these kinds of volume increases whenever you start a marketing campaign. The first question you should ask yourself is, “Do I have someone to answer the phone calls that will be generated by my advertising?” If your answer is no, then do what other business owners are doing; call Front Office Staff-Reno to help support your business during your next big social marketing campaign. After all, you don’t want your calls going unanswered, missed, or to voice mail. Convert those callers to customers with our professionally trained receptionists.
Call us today and find out how we can help you during your next campaign!
Have a Great Day!
Rena Zatica
01/13/12
Tagged as:
answering service,
call center,
local answering service,
receptionist,
reno answering service,
virtual receptionist
