Blog

One of the most important functions of a law practice is to ensure that new clients are received well. Especially if you are a single-lawyer office, have a rapidly growing clientele, or a clientele that speaks multiple languages, it can be challenging to take their phone calls appropriately. A legal answering service may be the […]

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Caring for Your Customers In an era of digital communication, by the time someone picks up a phone to make a physical call, you want to make sure they receive the utmost care. You want each of your clients to feel like the most important phone call you’ve taken all day, and you want them […]

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Three Myths About Answering Services

September 26th, 2016 by Olivia

Outsourcing is about trust, letting go, and allowing a professional to take on an aspect of your business you don’t have the time, staff, or energy to handle. An answering service can remove the need for a receptionist or customer service team. However, it has come to our attention there are a few myths which […]

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Ah, the humble telephone.  Since its invention in the 1800s, it has remained an indispensable part of how we communicate. Despite our modern obsession with email and social media, it seems that the phone is here to stay.   If you’ve ever worked as a receptionist or in a call center, you’ll know that some […]

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As passionate as you are about your business, there are certain aspects of running the thing that don’t exactly trip your trigger. You just want to do what you love, and that’s completely understandable. One way you can help yourself out and divvy-up the less desirable pieces of keeping a business going is to hire […]

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Can a phone answering service help your business? With rising costs, it may seem like an area you would want to skip. However, before you make any decisions, consider this: studies show that 80% of callers hang up when their call isn’t answered right away.   That’s right. You could potentially lose a HUGE chunk […]

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Same Great Customer Service. New Look! Front Office Staff of Reno is proud to present a brand new website thanks to the team at OCG Creative. And just like this new site, we are always willing to adapt with the ever-changing landscape of the business community. So stick around and explore! Compare the old with […]

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Tips to Help You Grow Your Small Business

September 1st, 2014 by Olivia

Growing your Small Business takes hard work. These tips will help. Hello everyone. Today’s topic might seem a little worn out; everybody out there seems to have their own list of and tricks on how to grow your small business. My first tip then, I guess, would be to only listen to people who already […]

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Summer 2014 Update

August 15th, 2014 by Olivia

Front Office Staff-Reno’s live receptionist service was developed as an alternative to what is commonly known as a call center or an answering service. The owners, Loretta and Rena, realized the need for a service that would create unique receptionist services for small to medium-sized businesses. The business culture of Front Office Staff-Reno is to develop […]

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Phone Etiquette still opens doors. Manners have meaning. Being courteous and polite on the phone is almost a lost art. We live in a hectic world today. No one will deny that, particularly those of us who own or run businesses. When texting in “abbreviate chat-speak” spills over into your business phone conversations, you can […]

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