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How to Maximize Your Billable Hours with A Virtual Receptionist Service

December 21st, 2017 by Olivia

A virtual receptionist service can help you maximize billable hours. Your paralegals are a crucial asset within your law firm, and when it comes to billable hours, you don’t want them wasting valuable time on the phone. This is where a virtual receptionist service can help. Proper time management is critical. Your firm needs your paralegals focused on their work, not answering the phone and taking messages, so instead of hiring a dedicated receptionist, consider the benefits of hiring a virtual receptionist service like Front Office Staff.

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A proper virtual receptionist service does the following:

Most importantly, you need a virtual receptionist service that specializes in working with law firms. You need a service that guarantees all of the following:

  • Develop a customized and personal detailed profile of your firm
  • Provide your firm with a team of trained, friendly, professional receptionists who are knowledgeable of the representation your firm provides
  • Deliver comfortable conversations to your clients
  • Represent your firm in the best light possible

All of these aspects of an answering service are vital to the reputation of your firm and should be top priority. A proper virtual receptionist service would ensure the satisfaction of the firm and the customer.

A virtual receptionist service directly affects your firm’s bottom line

Requiring your paralegals to answer the phones, schedule appointments or answer routine questions directly affects your firm’s bottom line. Answering phone calls and making appointments are important daily functions, but they distract a paralegal from their work.

You need to be sure that you’re utilizing your firm’s paralegals in the most efficient way possible, this maximizes billable hours. When attorneys afford their paralegals uninterrupted time to complete their work, this often results in increased business and ultimately increased revenue.

The financial impact of a virtual receptionist service

Transitioning to a professional answering service directly impacts your firm’s financials. Firms that switch inevitably maximize their billable hours, while decreasing their overhead and costs.

For example: consider the relative costs associated with hiring a receptionist a paralegal and an answering service. The salary for a paralegal ranges anywhere from $38,000 to $57,000 and a receptionist ranges from $30,000 to $36,000. Hiring a virtual receptionist service costs a law firm anywhere from $3,000 to $6,000 a year. Your firm could be looking at a net savings of $30,000 per year.

Here’s how Front Office Staff can help

Front Office Staff prides itself on being the best by differentiating its phone answering service from the rest. We do this by developing a customized and personal detailed profile of your firm. For 1-2 billable hours a month, Front Office Staff-Reno will provide your firm with a team of trained, friendly, professional receptionists who are knowledgeable of the representation your firm provides. Our mission is to deliver comfortable conversation to your clients all while representing your firm in the best light possible.

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