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Top 5 Benefits of Partnering With a Phone Answering Service

September 6th, 2017 by Olivia

Are you struggling with answering every single call that your business receives? Do you come into the office each morning to find dozens of voicemails left on your phone? A phone answering service can help you to handle calls that you typically would miss if you are out for lunch or done working for the day. A phone answering service can also handle multiple calls to your business at once.

There is a better way to handle your calls. No matter if you are out of the office, on another call or simply taking a few minutes for lunch. Our live receptionists can promptly and professionally answer your phones, emails, instant messages or online chat with our phone answering service.

Transfer Calls

A phone answering service can transfer calls to you wherever you are. You do not even need to be in your office. This can add convenience and reduce the stress you may have when you are away from the office. If you are worried about missing calls while you take a break, or after you clock out for the day, a receptionist will be there.

Spanish Answering Service

A Spanish phone answering service can benefit your business by making you more accessible. Your business can be best represented with a Spanish answering service. A good answering service can answer calls in English and Spanish and give you messages in both of these languages.

Extended Hours

If you are experiencing a high volume of calls, it may be difficult for you to catch every one of them. A phone answering service can service your business at all times of the day. Also, if you have any special requests, the service can accommodate you.

Customized Greetings

You can provide receptionists with a script that you would like them to use when answering the calls from your customers. These professionals can also track the calls of your customers, allowing you to know to who the customer was transferred, how he heard about you, and what type of message was given.

Automated Messages and Voice Mails

If you are a client of a phone answering service, you and your team members can receive your messages however you prefer. You can receive messages by voice mail and in the form of an automated message. A phone answering service can also send text messages or emails if you prefer written messages.

Trained virtual receptionists can take accurate messages to match your preference. Each receptionist can be familiarized with the business they are working with so that they are able to respond to customers regarding business location, office hours, and phone numbers. Because many businesses may receive a high-call volume, virtual receptionists can answer phone calls to your business when you are most busy. The receptionist can then provide you with the messages.

If you would like to learn more about answering services and the benefits that they can provide, Front Office Staff‘s answering service can help you. Or, get an online quote.