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Three Myths About Answering Services

September 26th, 2016 by Olivia

Outsourcing is about trust, letting go, and allowing a professional to take on an aspect of your business you don’t have the time, staff, or energy to handle. An answering service can remove the need for a receptionist or customer service team. However, it has come to our attention there are a few myths which surround hiring an answering service. We’re here to debunk those myths for you.

Myth #1: Hiring an answering service pretty much guarantees your calls will be answered by people in a foreign country.

The Truth: Every answering service handles their call staffing differently. Yes, some services do outsource to foreign countries. However, as a client of an answering service you can be specific about who you want answering your company’s calls. Front Office Staff Reno uses local staff to answer your calls. So you will never have to worry about your customers feeling culturally disconnected from your company.

Myth #2: Answering service employees won’t meet the caliber of professionalism you expect.

The Truth: Well-trained answering service employees, like the ones at Front Office Staff Reno, are professional, courteous, and know how to treat your customers. Personnel is trained on how to answer your calls and are given answering information customized to your company. The result is a professional experience as reliable as the receptionist sitting in your office.

Myth #3: Answering services are expensive.

The Truth: An answering service can be quite affordable. We structure our plans based on your company needs. In terms of cost and quality, you will find Front Office Staff Reno incredibly competitive.

If you have heard any outrageous answering service myths, give us a call. We will be happy to debunk the myths for you, tell you the truth, and show you why Front Office Staff Reno is your clear choice when you are looking for an answering service.